After a week of trouble and hustle, slowly the tiny ship diablog is getting back into calmer waters. Here is briefly what happened.
Let me start with the first hick up, since I caused it.
The email address to confirm the domain transfer had been outdated and needed an update. That took about an hour to spot and another 30 minutes to fix. Certainly it did not justify a delay of almost a week.
Next, our contractual partner, Google, which received money from Glynsky for services rendered, uses enom.com as domain registrar. Most registrars use what is called the OAuth code for transfers. Not enom. They issue their own special code for domain transfers. To get it took a day, thanks to their slow “customer service”. It also bit us in the back further down our long tour to “divorce” Google.
Next hick up, Google puts a lock on every domain. That needs to be released for the domain to be transfered. That took again a day to accomplish, thanks to the “customer service” of enom.
Next hick up, Google puts a “privacy protection” on every domain. That needs to be unlocked for a domain transfer. Again, a day went by until that was sorted, thanks to … you guessed it.
The next hick up came from our new registrar, which used the general OAuth code to get the domain and – see above – was rejected by enom. Half a day later we had convinced them to use the special enom code.
That was it, right? Wrong.
Now the Google kraken came into play.
When all usual and some less usual matters were sorted, and three days had been wasted, finally Google took notice that we were about to leave. After another 12 hours we got a note from Google. In essence it said, we do not believe you want to leave. Thus we will keep you for another week. Unless you tell us, that you really, really, really want to go. Then, and just then, we might let you go. And it still might take another five days.
By then I was furious. I had begged, plead with, and eventually yelled at people to get the domain transfered. And here was Google, notorious for having NO customer service, telling us they would keep us offline for another week.
Finally, after days of hustle and waiting and endless waiting the domain glynskyandpete.com was transferred. What took less than four hours with other domain transfers and registrars, and little to no hick ups, took me four days and tons of trouble with Google.
The lesson learned: Google is worse than I thought. And I highly recommend, you stay away from it, or leave in case you are with them already.
More about my next mistakes later.